❓ Frequently Asked Questions

📍 Do you have a physical store?

Bonanzaia is a 100% online boutique. We do not operate a physical storefront or showroom.

However, we understand that in smaller communities, people appreciate trust and personal connection. That’s why we’re always here to assist — we can send you additional product details, sizing help, or answer any questions before you place your order 💛

🌎 Where do you ship to?

We currently ship to:

• 🇺🇸 United States
• 🇦🇺 Australia
• 🇳🇿 New Zealand
• 🇬🇧 United Kingdom
• 🇫🇷 France
• 🇩🇪 Germany
• 🇪🇸 Spain
• 🇨🇦 Canada

⏱ How long does delivery take?

Most orders are delivered within 7 to 14 business days. Depending on location and product availability, some deliveries may take up to 18 business days.

🧾 Will I receive a tracking number?

Yes! All orders come with full tracking. You’ll receive a tracking link by email as soon as your order is shipped.

📦 Do you offer free shipping?

Yes — we offer free standard shipping on all orders over $49 USD. For orders under $49, shipping is calculated at checkout based on destination and product size.

💳 What payment methods do you accept?

We accept major credit and debit cards, as well as secure payments via PayPal and Shopify Payments.

🔁 Can I return or exchange my item?

Yes, we offer returns and exchanges on eligible items. Please check our Return & Refund Policy page for full details.

📩 How can I contact Bonanzaia?

You can reach us anytime at: contact@bonanzaia.com
We’re here to help — and we usually respond within 24 hours.

Still have questions? Send us a message — we’ll be happy to assist you personally 💛